Shipping
We currently deliver orders within the United States only.
Back Orders
Every effort is made to ship orders complete. Customers will be notified via email in the event of a backorder.
Cancellations
All cancellations must be emailed to liliana@downtowndancewear.com before 4:00PM EST on the current business day. Cancellation requests cannot be guaranteed. Please call customer service at 978-441-0575 for more information.
Discounts
Discounts (where applicable) will be given at the time of order processing.
Special Orders
Full pre-payment is required on all special orders. Dependant upon availability, please allow up to 4 weeks for processing & shipping. If an item is permanently unavailable, we will contact you via email and refund your purchase, otherwise special orders are NON-RETURNABLE, NON-REFUNDABLE.
Returns
Returns for online items can be made within 30 days of shipment, unused, with tags attached, for exchange or store credit, no exceptions. Items purchased online can be returned in our store or sent directly to:
Downtown Dancewear
ATTN: Returns
120 Merrimack St.
Lowell, MA 01852
Please allow 2-4 weeks for processing.
Return Guidelines:
- Must be sent postage paid.
- Must be in new, resalable condition in the original packaging with tags still attached.
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ALL TIGHTS ARE FINAL SALE.
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ALL CLEARANCE ITEMS ARE FINAL SALE
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ALL SPECIAL ORDERS ARE FINAL SALE
- Shoe boxes must not be damaged.
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Must include return form (included in your packaging)
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Must include a copy of your packing slip.
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We are not responsible for lost or stolen return packages, we strongly suggest you insure your return shipment. | 
